Alerts - RMCU


We have recently discovered Credit Karma has been notifying some RMCU Visa Card Holders we have closed their Visa, which is not the case. This is an error from Credit Karma. If you have received a notice from Credit Karma claiming your RMCU Visa has been closed, please contact Credit Karma to resolve this issue.

Credit Karma has a live-to-chat option you can contact here.

We always encourage our members to monitor their credit report and credit score. We recommend the Federal Trade Commission's site.

June Carpenter
Card Services Specialist

Have questions? Send us a message here. Or call me directly at 406.447.1106. Thank you for being a member.

DEA warns of alarming increase of scam calls

WASHINGTON – The Drug Enforcement Administration urges its DEA-registered practitioners and members of the public to be cautious of telephone calls from criminals posing as DEA or other law enforcement personnel threatening arrest and prosecution for supposed violations of federal drug laws or involvement in drug-trafficking activities.

DEA continues to receive reports from practitioners and the general public, alike, indicating that they have received calls threatening legal action if an exorbitant fine is not paid immediately over the phone. The callers typically identify themselves as DEA personnel and instruct their victims to pay the "fine" via wire transfer to avoid arrest, prosecution, and imprisonment.

The reported scam tactics are continually changing, but often share many of the following characteristics:

  • Callers use fake names and badge numbers or, alternatively, names of well-known DEA senior officials.
  • The tone of calls is urgent and aggressive; callers refuse to speak or leave a message with anyone other than the person for whom they are calling.
  • Callers threaten arrest, prosecution, and imprisonment, and in the case of medical practitioners, revocation of their DEA numbers.
  • Callers demand thousands of dollars via wire transfer or, in some instances, in the form of untraceable gift cards taken over the phone.
  • Callers falsify the number on caller ID to appear as a legitimate DEA phone number.
  • Callers will often ask for personal information, such as social security number or date of birth.
  • When calling a medical practitioner, callers often reference National Provider Identifier numbers and/or state license numbers. They also might claim that patients are making accusations against the practitioner.

It’s important to underscore that DEA personnel will never contact practitioners or members of the public by telephone to demand money or any other form of payment. DEA will not request any personal or sensitive information over the phone. Notification of a legitimate investigation or legal action is made via official letter or in person.

Impersonating a federal agent is a violation of federal law.

Anyone receiving a telephone call from a person purporting to be a DEA special agent or other law enforcement official seeking money should refuse the demand and report the threat using the online form or by calling 877-792-2873. Reporting scam calls will greatly assist DEA in investigating and stopping this criminal activity. Any urgent concerns or questions, including inquiring about legitimate investigations, should be directed to the local DEA field division.

To report scam activity online, visit the DEA Diversion on line reporting page.

For contact information for DEA field divisions, visit the domestic division page on

Debit Card Usage

In order to protect our members and the credit union from fraud, we have established the following debit card rules:

  • Cards can be used without restriction in the following states: Montana, North Dakota, South Dakota, Idaho, Wyoming and Utah.
  • If you are traveling outside of one of the above states you have the following options:
    • Contact us to let us know where you will be traveling and we will lift the restriction on your card while you travel.
    • Use you debit card with your PIN and skip notifying us. Remember that if you choose not to notify us, your card will be declined at any merchant that doesn't accept PIN transactions.

Encryption Announcement & Help

The key to mitigating identity theft and other scams is prevention. Our eSecurity training provides our members and non-members tools to enhance their online security awareness as well as to help prevent identity theft and other scams.


PLEASE ENCRYPT ALL FINANCIAL INFORMATION AND DOCUMENTS BEFORE ELECTRONIC TRANSMISSION TO THE CREDIT UNION. The failure to encrypt may cause you injury and damages including but not limited to identity theft. THE CREDIT UNION IS NOT LIABLE FOR LOSS, INJURIES OR DAMAGES TO YOU IF YOU FAIL TO ENCRYPT. Please see below for instructions on how to encrypt and what information, documents and papers must be encrypted.

Effective immediately:

Members must not send un-encrypted emails containing personal private information to any staff member of RMCU. Examples of personal private information are but are not limited to tax returns, payroll stubs or receipts, emails or documentation containing social security numbers or driver’s license numbers, and/or credit card account numbers.

Also, loan applications, new account agreements; basically anything that contains your personal financial information.

Sending any of the above items un-encrypted would allow cyber thieves to steal your identity and they will profit from your mistake.

We cannot overemphasize the importance of your need to use the encryption method we make available to you to help protect your information. Please watch for an encrypted email message from an RMCU staff member and respond using the same method. For complete instructions on encrypted emails please click HERE. NOTE: You must have a PDF reader such as Adobe Reader installed on your device. To install Adobe PDF Reader, please click HERE.

Equifax Data Breach

If you are concerned that your information may have been compromised by the Equifax data breach, please visit the following links for more information:


Some of our members have received suspicious phones calls requesting personal information. These calls sound like:

  • Automated caller
  • Claiming member's card has been canceled
  • Claiming member needs to input their card information to reactive the card.

Please do not provide your card information if you receive a call like this.